Privacy Policy

Abode Cost Segregation (“Abode,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or interact with our services (collectively, the “Service”).

By using the Service, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use the Service.

2.1 Information You Provide Directly

• Account information: name, email address, and password when you create an account;
• Property information: property location (state), purchase price, year built, property type, amenities, prior cost segregation history, and federal tax bracket;
• Payment information: credit card or payment details processed through our third-party payment processor (we do not store full payment card numbers);
• Communications: any messages, emails, or inquiries you send to us.

2.2 Information Collected Automatically

• Device and browser information: IP address, browser type, operating system, device identifiers;
• Usage data: pages viewed, time spent on pages, clicks, referring URLs;
• Cookies and tracking technologies: we use cookies, web beacons, and similar technologies to collect usage data and improve the Service (see Section 7).

2.3 Information from Third Parties

• Authentication providers: if you sign in via Google or another OAuth provider, we receive your name and email address from that provider;
• Analytics providers: we may receive aggregated analytics data from third-party services.

We use the information we collect to:

• Provide, maintain, and improve the Service;
• Generate cost segregation studies based on your property data;
• Process payments and send transaction confirmations;
• Send you study results, account updates, and service-related communications;
• Send marketing communications (only with your opt-in consent);
• Respond to your inquiries and support requests;
• Detect and prevent fraud, abuse, or security incidents;
• Comply with legal obligations;
• Analyze usage patterns to improve user experience.

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: third-party vendors who assist us in operating the Service (e.g., payment processors, email services, cloud hosting, analytics providers). These providers are contractually obligated to protect your data;
• Legal compliance: when required by law, regulation, subpoena, court order, or governmental request;
• Business transfers: in connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction;
• With your consent: we may share information for other purposes with your explicit consent.

We retain your personal information for as long as your account is active or as needed to provide the Service. We may retain certain information as necessary to comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes.

Study reports and associated property data are retained for the duration of your account. You may request deletion of your account and associated data at any time (see Section 6).

6.1 All Users

• Access: you may request a copy of the personal information we hold about you;
• Correction: you may request that we correct inaccurate or incomplete information;
• Deletion: you may request that we delete your personal information, subject to legal retention requirements;
• Marketing opt-out: you may unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us;
• Account deletion: you may request full account deletion by contacting support@abodecostseg.com.

6.2 California Residents — CCPA / CPRA Rights

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with the following additional rights:

• Right to Know: you have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purpose for collecting the information, and the categories of third parties with whom we share it;
• Right to Delete: you have the right to request that we delete your personal information, subject to certain exceptions;
• Right to Correct: you have the right to request correction of inaccurate personal information;
• Right to Opt-Out of Sale/Sharing: we do not sell your personal information. If this changes, we will provide a “Do Not Sell or Share My Personal Information” link;
• Right to Non-Discrimination: we will not discriminate against you for exercising your CCPA/CPRA rights.

To exercise any of these rights, please contact us at privacy@abodecostseg.com or call us at the number listed below. We will verify your identity before processing any request and respond within 45 days as required by law.

6.3 Categories of Personal Information Collected (CCPA Disclosure)

In the preceding 12 months, we have collected the following categories of personal information:

We use cookies and similar tracking technologies to collect and track information and to improve the Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Types of cookies we use:

• Essential cookies: necessary for the Service to function (e.g., authentication, security);
• Analytics cookies: help us understand how visitors interact with the Service;
• Marketing cookies: used to deliver relevant advertisements (only with consent).

You may manage your cookie preferences at any time through the cookie consent banner displayed on your first visit or through your browser settings.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete such information.

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Effective Date.” We will also notify registered users via email for material changes.

If you have questions about this Privacy Policy, your data, or wish to exercise your privacy rights, contact us at:

Abode Cost Segregation
Email: privacy@abodecostseg.com
Support: support@abodecostseg.com

For CCPA/CPRA requests, you may also email privacy@abodecostseg.com with the subject line “CCPA Request.”